Direct Ear compay policies

Each person’s process may vary slightly. We reserve the right to decline the sale of any product or service to any prospective customer based on factors such as hearing loss, requested product, or any other circumstance in which we believe we cannot reasonably provide strong results and quality service.

We also reserve the right to refuse or discontinue service to any customer who is abusive, threatening, or disrespectful to our staff or anyone representing DE LLC.

We are committed to treating every customer with kindness and professionalism, and we expect the same in return.

All hearing aid purchases include a 75-day trial period, beginning on the date the customer receives the product.

A hard return-by date will be provided with each order. This date represents the deadline by which the hearing aids must be returned in order to qualify for a full refund and to meet manufacturer return requirements.

If the hearing aids are returned by the hard return-by date, the customer will receive a 100% refund of the purchase price, issued to the original payment method. No additional explanation is required.

Failure to return the hearing aids by the hard return-by date may result in the return being denied and/or the refund amount being reduced, depending on manufacturer policies and eligibility.

Customers are encouraged to contact DE LLC as soon as possible if they have questions or need assistance initiating a return..

All hearing aid packages are shipped via USPS with an estimated delivery window of 2–4 business days after shipment.

• Handling time (time before shipment) is never more than 4 business days
   
• In most cases, once payment is received, hearing aids ship within 24 hours
   
• A tracking number and tracking link will be sent to the buyer’s email address once the order ships
   

Miscellaneous parts and accessories are shipped via USPS, typically within 24 hours of payment.

• Tracking information will be sent to the buyer’s email address once the order ships.

 By signing or approving this agreement, I consent to receive and send communications electronically with Direct Ear LLC (“Direct Ear”), its authorized agents, and licensed providers, including by email, text message, phone calls, and other digital messaging methods.

I understand these communications may include private health information (PHI). Direct Ear will take reasonable steps to safeguard customer information within its internal systems. I acknowledge that electronic communications may involve third-party providers (email services, cellular carriers, messaging platforms, etc.), and Direct Ear cannot guarantee the security of information transmitted through external networks.

Direct Ear will not share my private information with third parties without my written authorization.

If I do not consent to electronic communications, Direct Ear cannot provide services, including support and remote care. If I am within the 75-day trial period, I may return the product(s) for a refund in accordance with the return policy.

☐ I agree and consent to electronic communications.

Customer Name: _______________________
Signature: ___________________________
Date: _______________________________

Your Privacy Matters (HIPAA Notice Summary)

At Direct Ear LLC, your privacy is extremely important to us. We are committed to protecting your personal and health information in accordance with federal privacy laws, including HIPAA (Health Insurance Portability and Accountability Act).

We may collect personal and health-related information such as:

• Your name, address, phone number, and email
   
• Audiograms and hearing test results
   
• Hearing aid programming details
   
• Treatment recommendations
   
• Payment and billing information
   

This information is referred to as Protected Health Information (PHI).

We use your information to:

• Provide hearing aid products and services
   
• Program and adjust your devices
   
• Offer remote care and support
   
• Process payments
   
• Improve our services
   

We may also use or disclose information when required by law.

If you choose to communicate with us by email, text, or other digital platforms, your information may be transmitted electronically. While we take reasonable steps to protect information within our systems, electronic communication may involve third-party providers and cannot be guaranteed to be 100% secure.

Direct Ear LLC does not sell, rent, or share your private health information with third parties for marketing purposes.

We will only share your information if:

• It is necessary for your care or payment processing,
   
• You provide written authorization, or
   
• We are required by law.
   

You have the right to:

• Request a copy of your records
   
• Request corrections to your information
   
• Ask questions about how your information is used
   
• File a complaint if you believe your privacy rights have been violated
   

You will never be penalized for exercising your rights.